Juega En Línea Casino - Player’s account access has been denied after a withdrawal request.

I requested a withdrawal on Saturday at 4:44 PM. Today at 10 AM, I tried to log into my online gaming account, but it wouldn't let me, saying my credentials were incorrect. I really don't understand. Do they eliminate you when you win or what?

Dear calolegonzalez32,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals before?

Could you please confirm if you passed the full KYC verification?

When was the last time you successfully logged into your casino account?

Have you checked if your username and password were right? Have you tried communicating with the casino customer support regarding the problem with accessing your account?

Have you tried clearing your cookies and cache, or accessing the casino using a different device or browser?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear calolegonzalez32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.