Jimmy Winner Casino - Player experiences issues with unexpected deposit charges.

I join this casino and didn’t checkout reviews as I liked there slots select.

I then deposit my monies only to discover that if I deposited 100 I was charged 116 on my bank statement, u fortunately I don’t check my bank account on regular basis, I was on chat with this guy called Charley and he said they are based in European Union and that I was charged with not i euros and they don’t charge any fees, and told me to contact my bank, which I did and they told me money was going to Uzbekistan bank and fees were been added on-by bank in Uzbekistan. Can’t we do anything about this, forget the money is there no laws to stop all this.

Dear cuan45,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am afraid that if the fees were charged by a third party (payment provider), there is nothing we can do. Please understand that casinos have no influence over transaction fees or currency exchange fees deducted by banks for processing the payment. We would really like to help, but it is impossible for us this time.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Dear cuan45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.