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HomeComplaintsJettbet Casino - Player's deposit has been delayed.

Jettbet Casino - Player's deposit has been delayed.

Closed
Our verdict

Other

Amount: 1,000 ₴

Jettbet Casino
Safety Index:Very low

Case summary

The player from Poland faced issues with Jetton casino, which had not credited their deposit for over 9 days. Despite multiple inquiries, the customer service only provided generic responses and closed the chat without resolution. The Complaints Team rejected the complaint based on the player’s explicit request for no further assistance.

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1 year ago
ruTranslationgb

The scammers at Jetton have not credited my deposit for more than 9 days. The operators just copy-paste the message and close the chat - "Please wait, you are first in the queue, prioritized, in fast track."

They treat you like a piece of trash!

Automatic translation:
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1 year ago

Dear lllssooul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago
ruTranslationgb

"the only thing you can do is contact your payment provider" - thanks, of course, but please tell me how I can contact the provider if the deposit is made through the site, by copying the details. The casino does not provide the provider's contacts, since this is confidential information 😂😂😂


For my part, I have appealed dozens of cards of their "payment system" for fraud and cooperation with the casino - screenshots of each replenishment are attached and it is clear that this is a token site. In Ukraine, cards are blocked for this. And I don't give a shit that tens of thousands or hundreds of people's money are blocked, but these freaks will not receive a penny for their dog-like attitude!


They can forget about the deposit from me and from many people! I pray to God that they have no clients at all!

Edited
Automatic translation:
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1 year ago

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

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