Jackpot Cow Casino - Player's winnings are treated as bonus money.

Hello, I deposited 75 euros and received a bonus of 26 euros. I won about 400 euros with my own money. The money I won was not a bonus.

It was directly converted into bonus money.

I played until it was down to 300.

I understood that I had to play for a certain percentage and checked around your casino, and everything just disappeared.

I would like to know how much was bonus and how much I had to play with was lost.

So if I bet 75 euros and get 26 as a bonus and win 400 euros, is everything considered a bonus? My 75 euros have no significance; according to the casino, all 400 euros have become a bonus. No percentage was taken, and I have taken screenshots of the conversation.

Hello ellenorsemmelhack,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackpot Cow Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Was this your first ever bonus claimed?
• When was the last time you spoke to the casino and what was it about?

Please note that if you do accept a bonus, the conditions apply until the wagering of the bonus is finished, no matter which balance did you win from, it is still bonus money.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear ellenorsemmelhack,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.