Instant Casino - Player requests a refund after account error.

The player from Germany had deposited 1030 euros in a casino, only to discover that Germany was a restricted country according to the casino's terms and conditions. The casino acknowledged the mistake in their response to his Trustpilot review, and he subsequently requested a refund. The Complaints Team explained that, according to their internal policy, they did not intervene in cases where funds had been lost during gameplay, even if the registration had come from a restricted country. The decision to refund any part of the deposits was left to the casino as a gesture of goodwill, and the team expressed regret for being unable to assist further.