Infinity Casino - Player’s withdrawal has been delayed.

Account was verified. Deposited no problem. Withdrawal didn't get processed. After 28 days suddenly ask for source of wealth documents. All provided several times over. I said this situation was stressing me out and they self excluded me without me agreeing. I finally did agree purely for the reason as they were now breaking the UK law and UK gambling commission rules by not paying me any monies owed immediately.

I am now on day 90 and still no money. Had an email 8 days ago saying my withdrawal had finally been approved and would be paid in 3 to 5 working days. Now 6th working day and still nothing.

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you accumulated your winnings with or without an active bonus? Do I understand correctly that your withdrawal is still pending inside your account without being processed? I hope we will be able to help you to resolve this issue as soon as possible.

Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

"They have paid me out today after 92 days. What a joke of a company."

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, David, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru