The player from Belgium had deposited 2500 EUR via instant bank transfer, but due to a lost connection, he was unsure if the transaction had been successful. After confirming that the money had been deducted from his bank account and providing a transaction statement to the support team, he still had not received a refund or credit to his casino account. The issue was resolved by advising him to contact his payment provider for further investigation, as the casino had been unable to assist further without his response. Ultimately, the complaint was rejected due to the lack of communication from the player.
Impressario Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: €2,500
Impressario Casino
Safety Index:Fresh casinoCase summary
Discussion
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10 months ago
Few days ago I have deposit 2500 EUR via instant bank transfer, at that moment when I was deposit money during the confirmation of payment I have lost my connection, I thought the money has been not deposit few minutes after I have checked my bank account the money was wel debited from my account, and I have contacted the support team, and they asked me for transaction statement and I send them ,and until now no refund and not credited my money to my casino account
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10 months ago
Dear Wali19,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
