Imperial Wins Casino - Player is confused by undisclosed withdrawal limits.

When I entered the casino, the minimum withdrawal did not appear anywhere, so I decided to deposit with a low minimum deposit and a bonus. It went well, and when I wanted to withdraw, I was surprised to find that the minimum withdrawal was $100.

Dear robariel10,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Imperial Wins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain where the information regarding the minimum withdrawal amount comes from?
• Have you contacted casino support and asked for assistance?
• Is depositing to reach the necessary threshold a valid solution in your situation?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear robariel10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru