HomeComplaintsi1Slot88 Casino - Player is blacklisted and denied referral commission.

i1Slot88 Casino - Player is blacklisted and denied referral commission.

Closed
Our verdict

Player stopped responding

Amount: 76 RM

i1Slot88 Casino
Safety Index 6.1 Below average

Case summary

The player from Malaysia was denied referral commission by i1slot88, as he was marked as "blacklisted" without any explanation or evidence of violation. He felt this situation was unfair and requested payment for the owed commission or a detailed explanation. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to inquiries and reminders, which resulted in the closure of the complaint. The player retained the option to reopen the complaint in the future should he choose to resume communication.

Written by Veronika
Complaint Resolution Center Deputy Team Lead
Submitted: 29 Apr 2025 | Closed : 15 May 2025
Public
Public
1 year ago

: Referral Commission Denied – Marked as "Blacklisted" Without Explanation

Description:

I participated in i1slot88 referral program and referred players as required. I was expecting my weekly commission (as per the promotion), but when I contacted support, they simply said I am "blacklisted" and that I cannot receive any commission.

They have refused to give any specific reason for this blacklist status or evidence that I violated the terms. I believe this is unfair and possibly deceptive behavior, especially since I brought active users to the platform.

I am requesting that the commission owed to me be paid, or that a full explanation be provided with evidence of any alleged wrongdoing.

I’ve attached screenshots as proof. Thank you for your assistance.

Public
Public
1 year ago

Dear iskandarsupian193,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with the referral commission.

To better understand your situation and assist you, could you please clarify the following:

  • How many players did you successfully refer to the platform?
  • Have you received any previous commissions, or was this your first expected payment?
  • Did the support team provide any details or communication regarding the specific reasons for your blacklisting?
  • Are there any additional terms or conditions you may have been unaware of that could relate to your situation?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Edited by a Casino Guru admin
Public
Public
1 year ago

Dear iskandarsupian193,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru

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