Hotloot Casino - Player’s winnings have been reduced.

Hi Casino.Guru team,

pls help, after WAGERING First Welcome Bonus 150% at HotLoot Casino, they stole my winnings >2823.50> Euro and left an

amount over 100 euro to my player account.

I read all bonus rules, no limitation info about the

First Welcome Bonus 150% at HotLoot Casino.

Max Bet was FROM: 0,50 to 5 Euro. No issue.

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Dear n666n,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus T&Cs and I found this:

1.2. Maximum winnings from any Deposit Bonus offer depends on the percentage (%) of the deposit offer and it is as follows:

a) 200% and above Bonus threshold, are limited to x3 times the initial deposit amount.

b) 150%-199% Bonus threshold, are limited to x6 times the initial deposit amount.

c) 120%-149% threshold, are limited to x8 times the initial deposit amount.

d) 100%-119% threshold, are limited to x10 times the initial deposit amount.

e) 25%-99% threshold, are limited to x12 times the initial deposit amount.

Any winnings above these limits will be forfeited.

Please allow me to gather more information, so I can understand the whole situation completely.

• Could you please clarify how much you deposited in order to activate this bonus?
• Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

ok, can closed, resolved but have a few issues with that casino.

Don't accept my temporary valid id.

In any other casino, they accept.

Will open a new complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear n666n,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina