Hot Win Casino

Case summary

The player from South Africa faced issues with withdrawing her winnings and had not received her funds. The Complaints Team was unable to investigate further as she did not respond to requests for additional information, which led to the rejection of the complaint.

Discussion

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mariamakwena28

Bronze

South Africa

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9 months ago

I didn't get my money

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Nikolas

PR Assistant

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9 months ago

Dear mariamakwena28,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Hot Win Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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Nikolas

PR Assistant

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9 months ago

Dear mariamakwena28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Nikolas

PR Assistant

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Hot Win Casino - Player’s withdrawal has been delayed.

Player stopped responding

Amount: R2,000

Case summary