The player from the United Kingdom faced difficulties withdrawing his funds due to the casino insisting that he must use PayPal as the withdrawal method, despite never having deposited through that method. He planned to report the issue to the gambling commission and requested evidence through a subject access request. The issue with the delayed payment had been resolved, and he received his winnings, although his account was closed following the complaint. The Complaints Team marked the complaint as 'resolved' in their system.
Hollywoodbets Casino UK - Player's withdrawal is delayed due to payment method issue.
Resolved
Our verdict
Case closed
Amount: £45
Hollywoodbets Casino UK
Safety Index:HighCase summary
Discussion
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6 months ago
What a bunch of crook's these people are. I just made a withdrawal. But the SCUM are trying to keep what's mine. Their excuse is my deposit method was PayPal so should withdraw to that method. I have NEVER deposited through PayPal. Only mobile Billi and debit card. I will now be reporting these scum to the gambling commission and IBAS. I have also asked for a subject access request for evidence. Once received I will forward it on to the manager Debbie Carter at the gambling commission. Below is the email I received from the scum LIARS.
Nonkululeko D (Hollywoodbets UK)
May 19, 2025, 18:29 GMT+2
Hi Khan,
Thank you for your recent withdrawal request.
Please note that your withdrawal request has been reversed into your Hollywoodbets account as the payment method selected did not match your last deposit method which was paypal. Please submit the request again via the same last deposit method.
Kindly also note that your betting capabilities have been restricted until we receive a new withdrawal request of the same amount that was reversed. We do apologize for any inconvenience
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6 months ago
Dear kchoudhury78,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Hollywoodbets Casino UK. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you made any previous successful withdrawals from this casino?
- Could you please share the screenshot from the transaction history of your casino account? Feel free to attach it here or send it to my email at [email protected].
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
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6 months ago
Hello Natalia. Thank you for your email. I have now received my withdrawal. And my account has been closed on the basis that I complained to you about my withdrawal. The people at Hollywood Bets are crook's. They don't even know what a subject access request is when I asked for it. Thank you anyway.
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6 months ago
Dear kchoudhury78,
I'm glad to hear that you have received your money and your issue with the delayed payment has been resolved, although it is sad that your account was eventually blocked because of the complaint. Anyway, we'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Natalia
Casino.Guru
