HITLOTO Casino - Player’s withdrawal has been pending for a month.

a month they don’t withdraw money provided all the documents only promise to hurry the financial department a lot of conclusions the financial department can’t cope

Dear Alexey,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please provide me with more information and details regarding this matter? Does the casino still communicate with you? Did you receive any explanation from the casino, and, if you did, could you forward it to me please? My email address is petronela.k@casino.guru. Was this your first withdrawal request? And what method you used?

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Unfortunately, we’re rejecting this complaint because the player has submitted it more than once.