High Flyer Casino - Player’s deposit has never been credited into his account.

Deposited, never received or got credited, funds are now missing from my bank account, also spent many deposits, achieved vip platinum and I got no welcome package. Or any cash bonuses from achieving that level.. Which is absurd.

Dear Vincent,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, which the casino already recommended to you, because this is a standard procedure. The payment provider needs to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated.

Thank you very much for your understanding.

Best regards,

Kristina

Dear Vincent,

Have you tried contacting the payment provider? Is there anything new regarding this case? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.