The player has deposited money into his account, but the funds seem to be lost. The player informed us that the issue was resolved.
Gslot Casino - Player’s deposit has never been credited to his account.
Resolved
Our verdict
Case closed
Amount: €97
Gslot Casino
Safety Index:Above averageCase summary
Discussion
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4 years ago
Translation
Hello, on 7/22 I deposited a small amount at this casino. This was debited from my bank account but not credited to the casino. Customer service has received the transfer confirmation from me. Since then, I've been waiting for something to happen, but you only get told you should be patient, it is checked.
It's been 8 days now, I can't understand what's such a big problem.
Automatic translation:
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4 years ago
Dear Packleader,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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4 years ago
TranslationThe money has now been received. Thus the case can be closed.
Thank you for your trouble
Automatic translation:
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4 years ago
Awesome news, Packleader. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
