HomeComplaintsGoldenLion.bet Casino - Player's withdrawals are delayed with both casinos.

GoldenLion.bet Casino - Player's withdrawals are delayed with both casinos.

Unresolved
Our verdict

No reaction policy

Black points: 535

Amount: £3,003

GoldenLion.bet Casino
Safety Index 0.4 Very low

Case summary

The player from the United Kingdom reported issues withdrawing winnings from Goldenlion.bet. He stated that he had never received a payout from the casino. The Complaints Team informed him that due to the casino's consistent 'No Reaction Policy' regarding multiple complaints, they were forced to close his case as "unresolved." This lack of response from the casino had been noted as a common practice, leading to a recommendation for players to avoid Goldenlion.bet.

Public
Public
8 months ago

This casino operates with the same Licence Number as Doctor Spins.


It states on Goldenlion.bet

GoldenLion LTD Address Hollandia 87 perst H18. goldenlion operates under Master License 854151 granted by the CEG. GoldenLion LTD holds a master License 854151


It states on Doctor Spins

doctorspins.com operates under Master License 854151 granted by the Del Sauzal 9788 75000 Merca CR. WNRBET LTD holds a master License 854151 


Neither of these casinos have ever paid me a withdrawal !!!!

Public
Public
8 months ago

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

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8 months ago

Public
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8 months ago

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help. The casino can reopen this complaint anytime.


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