The player from Austria was unable to withdraw his winnings of 17,000 EUR after two months of playing, facing continuous stalling by support regarding withdrawal options. Initially, he was informed that he needed a new card, despite his bank card being used for deposits without issues, and it took 3 to 4 months to enable withdrawals. The Complaints Team acknowledged the player's frustrations but ultimately concluded that since he lost his winnings, there was limited action that could be taken, and the complaint was rejected. The player was advised to contact the team immediately in future issues to potentially prevent similar situations.
Golden Tiger Casino - Player’s winnings are delayed due to withdrawal issues.
Closed
Our verdict
Other
Amount: €17,000
Golden Tiger Casino
Safety Index:Very highCase summary
Discussion
Public
Public
1 year ago
Translation
I started playing at this casino a year ago. After two months of playing, I had winnings of 17,000 EUR in my account. When I tried to withdraw it to my bank account, I found I couldn't. I contacted live support and they told me I needed a new card, but that wasn't listed as a withdrawal method, and they kept stalling until I spent all the money. I asked them if this was fair since depositing with my bank card went smoothly, but when I tried to withdraw my winnings to my bank card, it wasn't possible. Only after 3 or 4 months did they finally enable withdrawals to my bank card. Is that fair? I believe I was deceived and defrauded by Golden Tiger Casino.
Automatic translation:
Public
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1 year ago
Dear Neko,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you currently do not have any remaining balance in your casino account?
If that is the case, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.
While this situation is unfortunate, I can only recommend that if you encounter a similar issue in the future, you contact us immediately so we can intervene before you lose all your winnings.
Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint.
Thank you very much for your understanding.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
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1 year ago
TranslationMy goal is to publish
Everything I wrote was so that players would be informed about these scams at this casino goldentiger and not to register and not to play that online casino because they steal from players and cheat with their politics regarding withdrawals. 17000 eur and that without the bonus game I couldn't withdraw and that's not a small amount of money until I made a deposit there was no problem more than 1000 eur. They are thieves and fraudsters
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1 year ago
Thank you for your reply, Neko. I understand this situation is frustrating. I assure you your complaint is and will be public, and everyone can read about your experience, but other than that, since you lost your winnings, there is not much we can do.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
