God Odds Casino - Player's account has been closed after winning.

I have deposited on this casino several times and this time I actually won £500 (last night )and then went to withdraw the £500 and it then said I need to upload kyc documents to verify my account. I sent all the documents it asked and then when I woke up this morning my account was closed. They said I failed the kyc and that they closed my account due to it. I have asked them how have I failed my kyc and they won't say and are refusing to give me my £500 winnings. I said I'm happy to send them any documents they need and they have said no the decision is final.

Dear Rbo94xoxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with God Odds Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you accumulated your winnings with or without an active bonus?
• Could you please list which documents you provided to the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Rbo94xoxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.