Go Big Slots Casino - Player is criticizing withdrawal limits.

i registred with them and spent like £1800 and won £41480 but they are telling me that i can only withdraw £5000 a month.

i need my wining money, it makes no sense. why do i have to wait 8 months to withdraw my wining.

Dear Chemseddine,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win. I have checked terms and conditions, and this is what I found https://www.gobigslots.com/general-terms-conditions/?lang=en:

„Withdrawal Limits

. Withdrawal requests will be limited to a maximum of £5,000 per thirty (30) day period. Any requests exceeding these amounts will be declined, and the funds will be returned to your Account balance. You may then place a new withdrawal request in-line with this limit."

As you can see in our review for Go Big Slots Casino https://casino.guru/go-big-slots-casino-review we are fully aware of its monthly withdrawal limits, unfortunately it’s beyond our power to change them.

Could you please advise if you have accumulated your winnings from a progressive jackpot or a regular game?

Looking forward to hearing from you.

Best regards,

Petronela

Dear Chemseddine,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.