Generation VIP Casino - Player didn’t receive welcome bonus with his first deposit.

I followed your link on this site deposited the said amount, and nothing was rewarded.  Also, their customer support at this time is nowhere to be found. Thanks for your time.  It was the 1st deposit welcome offer on this website.

Dear Derek,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I checked casino’s website, specifically the section regarding bonus policy, and this is what I found:

„Our welcome bonus is automatic. However, there are various reasons for not receiving it and you may need to personally request it. If you have not received your automatic welcome bonus after making an approved deposit, please contact our support team. This can be done online while you are playing (click the "online support" button), or by emailing. Just remember to state your username. "

Additional way of contacting the casino support, if the live chat doesn’t respond, would be to follow this link https://www.generationvip.com/contact-us/ and to use the "contact us" form. As soon as you receive any feedback from the casino, please forward it to me together with the payment metho that you have used to make your first deposit. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Derek,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.