Gemini Casino - Player's bonuses are not credited.

They gave bit credited me for deposits and forgot to add bonus to my deposit n fix lost free spins

Dear bigsmilet1,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're facing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a link or a screenshot of the bonus you wanted to activate and play with?

Did you fulfill all the necessary requirements to receive this bonus?

Have you contacted customer support immediately after you found out that the bonus has not been credited to your account?

Have you played with your deposit, or is the full deposited amount still in your account?

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear bigsmilet1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.