The player from Mexico made a deposit using a card, which appeared in the transaction history but had not been credited to her account balance. We advised the player to contact her payment provider for further investigation. The player later confirmed that the deposit had been credited to her account. The complaint was marked as resolved.
Fun88EU Casino - Player’s deposit is delayed.
Resolved
Our verdict
Case closed
Amount: Mex$100
Fun88EU Casino
Safety Index 8.4 HighCase summary
Discussion
Public
Public
2 years ago
Translation
I made a deposit using a card, and it shows up in my transactions but not in my balance, and it still hasn't been credited to my account.
Automatic translation:
Public
Public
2 years ago
Dear Nayeli200,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
2 years ago
TranslationThank you very much, they already credited it to me today, thank you for your attention.
Automatic translation:
Public
Public
2 years ago
Dear Nayeli200,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
