Freespinz Casino - Withdrawal of player's winnings has been delayed.

Freespinz does not pay for withdrawals, the second 2000 euros were paid on Tuesday (4000 euros could not be withdrawn at once, so I divided it into two parts and the requests went out one after the other).

The game started on Monday, September 8th, when I won and tried to withdraw. The only withdrawal method in euros was Paydo and I opened an account there. The game account was confirmed, but they asked for ID again. When I sent it, I got a message that ID was still needed so I could hold it next to my face. I provided it. When it was confirmed, they asked for a bank statement. I provided it. On Thursday, September 11th, I also made a new withdrawal to wait. On Monday, September 15th, I got a message that the account had been confirmed, but the withdrawals had been canceled. They don't have any way to withdraw in euros now, only in about a month. The only way is to withdraw in crypto. I opened an account for crypto and immediately withdrew again. They told me that a new three-week maximum withdrawal waiting period would start, even though without their cancellation, the third weekday was already going by for the second withdrawal. On Tuesday, another 2,000 euros in crypto was paid, indeed completely consecutive withdrawals. I have been writing constantly and trying to get my money. They announced yesterday that today at 4 pm 3 weekdays, their maximum, are full. They still haven't paid. Now the answer came that they will check the game history etc. That the payment date will be postponed again and 22.9. could be. I have never used bonuses, both the same game win 2000, there is nothing to check. Just playing from them, one thing after another.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Dominika