The player from Australia faced issues withdrawing her winnings of 2000 from Slottie, which had since rebranded to Fortune Lounge, and had been given constant excuses about bank issues for the past month. The Complaints Team attempted to assist her by reaching out for additional information but received no response. Consequently, the complaint was closed due to the lack of communication from her side, while the option to reopen the complaint remained available for her in the future.
Fortune Lounge Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: A$2,000
Fortune Lounge Casino
Safety Index:LowCase summary
Discussion
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6 months ago
Hi a month ago i won 2000 through slottie for the last month they have been tellong me bank issues now they have cjanged there name to fortune lounge where do i stand please
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6 months ago
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Dear Kscy,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Slottie.club Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Is this the very same withdrawal as per your last complaint from September, please?
- Have you made more deposits in the month of October, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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6 months ago
Dear Kscy,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
