Fortune Games Casino - Player's account has been closed.

Deposited no end of money through phone bill. Finally after a month had a win so thought I'd withdraw. Only £40s but I wanted it after they'd never given me anything. Asked for documents etc to prove identity, fine. Waited 3 days for them to be approved, now been emailed to say my account is permanently excluded for some reason and I can't have the money. AVOID

Dear georgiachestney,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that this was your first withdrawal attempt? Have you received any confirmation regarding successful verification or was your account closed soon after you submitted the documents?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear georgiachestney,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.