Flamm Casino - Player's struggling to withdraw his winnings.

Hello, I have a complaint with casino flamm, I have 120 soles to withdraw and I cannot do it, according to their withdrawal method, they ask me for a photo of my card, what they should ask for is the account number to be able to make the deposit themselves, so it seems like a scam to me.

Dear cesiatineocgth17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

I would suggest that you cooperate with the casino and provide all the required documents as soon as possible, so that the casino can verify your account and process your withdrawal.

Thank you in advance for your reply.

Best regards,

Kristina

Dear cesiatineocgth17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.