The player from Poland had requested a withdrawal one month ago, having provided all necessary verifications. Although he was initially informed that the withdrawal would take a maximum of 31 days, the process took longer, and the casino continued to delay without adhering to their stated timeline. The player felt cheated and requested immediate access to his funds. The issue was marked as resolved after the player confirmed satisfaction with the outcome. We closed the complaint following the player's confirmation of resolution and offered assistance for any future issues.
Flagman Casino - Player's withdrawal request is delayed.
Resolved
Our verdict
Case closed
Amount: $675
Flagman Casino
Safety Index:HighCase summary
Discussion
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3 days ago
I have no problems verifying my casino account because I believe my account has been verified. The casino doesn't expect any additional documents from me. I was informed that my withdrawal is being processed and will take a maximum of 31 days. This is exactly what the casino stated twice. Today, the deadline has passed, and the withdrawal still hasn't arrived. Now the casino states that the withdrawal is being processed and that I will receive the funds once the process is complete. Unfortunately, they first inform me about the 31-day period, and then, as the time passes, they start making up other stories. When they informed me, I waited. Now, unfortunately, I feel cheated by the casino and I don't understand such positive reviews. I'm a user who has been right in every dispute on this site, so I urge the casino to immediately withdraw my funds because my funds are currently being held without any basis, and the casino isn't adhering to its own rules.
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yesterday
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yesterday
Dear levy09,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please attach a screenshot of your withdrawal?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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yesterday
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear levy09,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
