The player from Austria faced repeated delays with his withdrawal, which was initially promised within 2 hours but was later extended to 72 hours without explanation. Despite being fully verified, he questioned the necessity of a 4-day check, believing the process was an attempt to retain his funds. Later, the player marked the complaint as 'Resolved' in the system.
Flagman Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €3,021
Flagman Casino
Safety Index:HighCase summary
Discussion
Public
Public
5 months ago
Translation
At first, they told me my withdrawal would be sent within 2 hours. I waited, and then they said on live chat that the withdrawal would take 72 hours. They also told me that, even though I have the highest rank in the casino, I would only have to wait 2 hours for the withdrawal, but then they suddenly postponed it to 72 hours. I think it's an absolute disgrace. This is 100% a scam to keep gambling and lose all your money.
I was told that I was fully verified and had sent everything. Then they said that they had to wait 72 hours and check something for 4 days???? What do you want to check for 4 days? Absolutely outrageous. I'm asking you to put pressure on them to pay me my money.
Best regards
Automatic translation:
Public
Public
5 months ago
Important Notice:
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear markamkr,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
