The player from Russia faced issues with processing deposits at the casino, having successfully completed the first deposit but experiencing delays with the second and an unprocessed third deposit. Support attributed the delays to his bank, despite the money being debited from his card. The player announced the issue was resolved shortly after submission. The player marked the issue as resolved. We informed the player about the option to reopen the complaint if the issues persist via email.
Flagman Casino - Player's deposits are delayed.
Resolved
Our verdict
Case closed
Amount: 5,000 руб
Flagman Casino
Safety Index 7.4 Above averageCase summary
Discussion
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10 months ago
Translation
There are problems with deposits in this casino. I made 3 deposits in one evening. The first one came quickly, there was a delay with the second one, and the third one has not been processed yet. Support refers to my bank, although the money was debited from my card, the payment was successful! Please take action and sort it out! Thank you in advance
Automatic translation:
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10 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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10 months ago
TranslationDear Thomas, greetings!
the deposit problem was solved, long and hard, but solved. I even wanted to delete this complaint! but technically it didn't work. Having successfully resolved this problem, I had a win at this casino. But now the casino refers to some additional verification. Please tell me, can we solve this problem in this complaint or make a new one?
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10 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear betel,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
