The player from Greece's account at Fc Moon was permanently blocked due to an investigation into his gaming strategy, which prevented him from accessing it and withdrawing his winnings of 3,000 EUR. He believed the account closure was unfair and sought assistance. After reviewing the situation, it was determined that the complaint could not be evaluated properly due to a lack of insight into the investigation results related to suspicious activity in sports betting. Consequently, the complaint was rejected, and the player was advised to reach out for assistance with future issues.
FCMoon Casino - Player’s account has been closed without explanation.
Closed
Our verdict
Other
Amount: €3,000
FCMoon Casino
Safety Index:LowCase summary
Discussion
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9 months ago
Hello..i play in this casino (fcmoon) with out bonus or free spins and i win 3.000EUR..I ask 1000EUR withdrawal and my account block!!!I chat with them and thay tell me that thay contact with me via e mail as they do..thay tell me this"
Hello,
I hope you're well.
I'm Justine, Risk and Fraud Manager at Fc Moon.
I'm contacting you to inform you that your account has been the subject of an in-depth investigation due to your gaming strategy.
After analysis, suspicious activity related to your gaming behavior has been detected. As a result, your account has been permanently blocked.
Unfortunately, this means that you will no longer be able to use our platform.
Thank you for your understanding.
Kind regards,
Justine | Risk & Fraud Department Manager | Fc Moon
So i can not conect in my account!!!!
This is unbelievable!!!My account is foul verify and i find this unfair against me..please help me.Thank you
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9 months ago
Dear souflis,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FCMoon Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
i play one month in this casino and block my account when i ask 1000 eur withdrawal...i play all slots and sports betting..thank you
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9 months ago
Thanks for confirmation.
If you were accused of suspicious activity and your balance was achieved predominantly by betting on sports, we can't proceed further with the complaint,
Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
