Fantastic Spins Casino - Player’s withdrawal request has been declined.

I won up to 2400 Euros, I deposited 20 Euros but they don't want to give me money. Never play at this casino, because you deposit without problem if you win they don't give you the winnings!

To report!

Dear Alessio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you provide more information and details, so we can understand completely, what the issue might be? Have you completed KYC verification successfully in the past? Did you receive any explanation from the casino, for rejecting not paying you out?

I believe, we will be able to help you resolving this case as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Alessio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.