The player from the United Kingdom had won £200 and withdrawn it 8 days prior, but the funds had not yet arrived in her account. She found the live chat unhelpful and felt misled about the situation. The Complaints Team informed her that withdrawals could take time due to processing delays or KYC verification. A follow-up had been scheduled for 6 days later to check on the status of her withdrawal, but due to a lack of response from her, the complaint was closed. The player could reopen the complaint in the future if she chose to resume communication.
Extreme Spins Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: £200
Extreme Spins Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
4 months ago
I won and withdrew £200. 8 days ago 2day, yet I'm still waiting!! Live chat are no help what so ever! Constant lies upon lies. I very much doubt I'll see that money enter my account. Definitely will not be depositing on Extreme spins casino again after this! SCAM CASINO!!!!
Public
Public
4 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear Moflo567,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
I have scheduled a follow-up for 6 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.
Thank you in advance for your patience and understanding.
Best regards,
Katarina
Public
Public
4 months ago
Dear Moflo567,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
