Extreme Spins Casino - Player's winnings were confiscated due to bonus cancellation.

I put some money to externe casino and I los after im activate one bonus în a game and im play 5 min after I put 100 în another game and im win 400 but when i try to withdraw the message sau to canceleted the bonus after make the withdraw im canceleted and all the money gone

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a link to the bonus you activated and played with?

Have you activated just one bonus, or did you activate a bonus with each of your deposits?

If possible, please send me a screenshot of your bonus history. Also, kindly forward me the communication between you and the casino regarding the confiscation of your winnings at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Dear paunciprian5342,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.