Extreme Spins Casino

Case summary

The player from the United Kingdom had requested a withdrawal of £2200 two weeks ago but had not received the funds despite the casino's stated timeframe of 24 to 48 hours. There had been no response to extensive emails, leading the player to consider a chargeback and legal action. The Complaints Team had attempted to clarify the situation but received no response from the player, resulting in the inability to investigate further. Consequently, the complaint was rejected.

Discussion

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ccconline7414

Bronze

United Kingdom

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7 months ago

I withdrew 2200quite alot of money they state 24to48hours on site nowhere does it state 21days I would never have played

I have emailed extensively to email the chat is also AI

No answer from emails at all

It is a complete scam they should be assamed I booked a holiday for kids on back of the win so I'm now going to have to cancel it

I have no choice but to go to bank for chargeback and I will contact a solicitor

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Veronika

Complaint Resolution Center Deputy Team Lead

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7 months ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

Could you please specify if you passed the full KYC verification?

When was the last time you communicated with the casino? How did they explain the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

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Veronika

Complaint Resolution Center Deputy Team Lead

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6 months ago

Dear ccconline7414,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Veronika

Complaint Resolution Center Deputy Team Lead

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Extreme Spins Casino - Player faces delayed withdrawal.

Player stopped responding

Amount: £2,200

Case summary