Europe777 Casino

Case summary

The player from Japan observed that his balance was decreasing unexpectedly while betting $0.1 on autoplay and questioned whether this was due to a machine failure. The Complaints Team requested additional information to assist with the issue, extending the response time for the player. However, due to the lack of response from the player, the complaint was rejected as further investigation was not possible.

Discussion

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kuratamanabu32

Bronze

Japan

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9 months ago

OriginalTranslation

This is not a complaint but a question, file I noticed that my balance suddenly started decreasing when I bet $0.1 on autoplay.

Machine failure?

Automatic translation:

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Kristina

Complaint Resolution Center Team Lead

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9 months ago

Dear kuratamanabu32,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate?

I will be patiently waiting for your reply.

Best regards,

Kristina

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Kristina

Complaint Resolution Center Team Lead

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9 months ago

Dear kuratamanabu32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Complaint Resolution Center Team Lead

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Europe777 Casino - Player questions sudden balance decrease.

Player stopped responding

Amount: €200

Case summary