The player from Italy had made a €25 deposit on 04/22/26 that was not credited to his gaming account. Customer service claimed the amount was returned, but he had not received it. The player was advised to contact his payment provider to investigate the issue, as the casino could not directly resolve it. The complaint was kept open for a month to allow for updates. The issue was ultimately marked as resolved by the player, and the complaint was closed accordingly.
Europe Fortune Casino - Player's deposit has been delayed.
Resolved
Our verdict
Case closed
Amount: €25
Europe Fortune Casino
Safety Index:LowCase summary
Discussion
Public
Public
yesterday
Translation
I made a deposit on 04/22/26 of €25.00 which was never credited to my gaming account. Customer service says the amount was returned but it was never credited to me.
Automatic translation:
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Dear playforwin,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
Public
Public
1 hour ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear playforwin,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
