Epicbet Casino - Player’s withdrawals have been delayed.

Soy usuario de la plataforma de casino online epicbet y me dirijo a ustedes con suma preocupación respecto a tres retiros de $2.000.000 cada uno, que solicité hace ya varios días en la plataforma epicbet y que aún no han sido acreditados en mi cuenta bancaria.

Cabe destacar que realicé un primer retiro de $200.000, el cual fue procesado exitosamente en tan solo 15 minutos, lo que demuestra que el sistema puede funcionar con eficacia. Sin embargo, resulta inexplicable que los retiros mayores, que incluso fueron solicitados antes, no hayan recibido ningún tipo de confirmación, actualización de estado, ni tampoco respuesta por parte de su equipo.

Se que a otros usuarios les ha pasado lo mismo. Lo.hacen para que ocupen sus saldos y cancelen sus retiros.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear dariobasay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.