EgoCasino - Player is disappointed with overall casino experience.

egocasino...

seen a lot! But this casino... zZZzzZ

the promotions are weird.., in my opinion it’s really annoying to ask for you 100% or free spins. It has to be on your account directly... so we don’t have to (sad) ask for it.

the chat is dumb as well.. i won’t come back.

Dear Lennard,

Thank you very much for contacting us. I’m very sorry to hear about your negative experience. Please understand, that we can’t penalize the casino for not giving you a bonus automatically. Please, if there is anything else, we could help you with, do not hesitate to contact us, otherwise, we will reject this complaint. Thank you for bringing this matter to our attention.

Best regards,

Petronela

Dear Lennard,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.