Doctor Spins Casino - Player's withdrawal is delayed.

I deposited £600 on the 3rd September and I was fortunaye enough to win back £620. I requested a withdrawal for £620 on the same day and so far I have received nothing.

I was issued a £50 VIP bonus to my account (which I have not used) and this was confirmed by email from Amelia at Doctor Spins.

I replied to the email to ask if there were any wagering requirements attached to the bonus but I did not receive a reply. I have emailed the support team 3 times to ask when I will receive my withdrawal but I have heard nothing.

I have tried there live chat but it doesn't give an answer it just say I will receive my eithdrawal in 7 to 21 days and immediately after they end the chat so you cannot make any further comments.

So far it has been 16 days since I requested my withdrawal and I must say I have no confidence in receiving it due to the lack of information I have received so far.

I will wait another 5 days and then I am at the maximum of the 7 to 21 days they are quoting for processing !!

There seems to be no reason why it should take this long unless they have no intention of paying it.

I will keep you updated after tjr nrxt 5 days.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Helllo,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Doctor Spins Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Doctor Spins Casino. I wish I could be of more help. The casino can reopen this complaint anytime.