Doctor Spins Casino - Player faces harassment from casino communications.

I have been getting daily Sms ,calls and Emails from Doctor spins every single day since Oct 22nd 2024.

I have told them to stop as I suffer from gambling addiction but it continues. The casino also bombards me with offers from its sister casinos under the license and authority of WinBet N.V. I have Chatted and emailed over 160 times asking for it so stop. I Have gambled because of this daily barage of message and cannot block the numbers as it is not a valid number. I have hundreds of screenshots and emails

Dear Aconlon,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Doctor Spins Casino.

Please check our article on some of the resources to prevent your access to gambling establishments: https://casino.guru/responsible-gambling#apps-and-tools

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise whether you informed the casino about having a gambling problem? Did you receive any response from the casino after informing them? Could you please share your initial attempts to stop receiving marketing communication?
• Have you tried blocking the sender of the marketing communication using the services of your email provider and phone provider?
• My email is tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

1. i sent multiple screenshots and copies of Emails and chat transcripts to tomas via email to tomas@casino.guru

Dear Aconlon,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Doctor Spins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers.

The casino can reopen this complaint anytime.