CorgiSlot Casino - Player's funds are claimed to be sent to the wrong address.

The casino is claiming that I used that address in the screenshot, but my XRP address is different. I used my current and correct XRP address but the casino is claiming that I used the one in the screenshot.

I find it so weird because I literally copy and paste the address and tag so how can it be so wrong?

I don't know what to do because they are insisting I put the address in the screenshot, but I know I didn't. And I know this based on the copy and paste and also because I've done it numerous times before.

If I recall correctly the casino/provider also claimed to have sent the funds on a previous occasion, but it wasn't.

It was a lot of money and now I'm lost for works and do not know what to do because they are forever claiming that I used that address.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to clarify your situation.

• Could you kindly specify whether the issue with the XRP address is related to a deposit into the casino or a withdrawal from it?
• Do you have any evidence showing the XRP transaction you made? Please send me a screenshot from your crypto wallet showing the exact XRP address you entered. Kindly also include the XRP address displayed in your casino profile.
• Was this your first XRP transaction at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

hello. It's regarding a withdrawal. The screenshot on the left is my exact XRP address and tag. The screenshot on the right is the one they sent it too.

I've done many transactions via XRP and it's so simple, copy and paste and that's exactly what I did.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Clinton85,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika