Claps Casino - Player's account has been closed.

Claps.com froze my account after I won 95 USDC with the 20 free spins given upon registration and made my own deposit of 5 USDC. They claimed that I had created multiple accounts from the same IP address, i just shared the bonus with my family. The entire casino is a complete scam. And they wont give back my own deposit 5 USDC. They also removed our conversations because i threatened them sbout dispute.

Dear Henttu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

How many family members used the same bonus?

Do all of you live in the same household?

Have you ever used the same device to play at the casino as your family members?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear Henttu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.