Chilli Spins Casino

Case summary

The player from Austria requested a withdrawal. Then his winnings were confiscated because he breached the Bonus T&Cs. We rejected the complaint because the player didn't respond to our messages and questions.

Discussion

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Gricko

Silver

Austria

Public

5 years ago

OriginalTranslation

I violated the bonus terms when paying out.

Without sending a warning or anything.

I am not aware of any injury because the bonus sales were used up.

hands off

Automatic translation:

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Kristina

Complaint Resolution Center Team Lead

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5 years ago

Dear Miroslav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you redeemed?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to [email protected].

Thank you very much in advance for your reply.

Best regards,

Kristina

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Kristina

Complaint Resolution Center Team Lead

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5 years ago

Dear Miroslav,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Kristina

Complaint Resolution Center Team Lead

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5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Chilli Spins Casino - Player’s bonus winnings have been confiscated.

Player stopped responding

Amount: €5,200

Case summary