The player from Slovenia faced difficulties uploading documents for verification and was frustrated by receiving repetitive responses from the casino, which he labeled as a scam. The Complaints Team attempted to assist by requesting additional information and extending the response time. However, due to a lack of communication from the player, the complaint was closed without resolution. The player was informed that he could reopen the complaint in the future if he chose to continue the discussion.
Chilistakes Casino - Player struggles with verification process.
Closed
Our verdict
Player stopped responding
Amount: €300
Chilistakes Casino
Safety Index:LowCase summary
Discussion
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4 months ago
This site is scam they dont let me upload my documents for verification and still replaying me same all the time!stay awey
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4 months ago
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please send me a screenshot of the error you see when you try uploading your identity documents to the casino for verification?
- Have you tried accessing the casino website through a different browser or device? Have you also tried clearing your cookies, cache, and deleting your browser history?
- What response have you received from the casino’s customer support after you complained about not being able to upload any documents for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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4 months ago
Dear kralj888,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
