The player from Kazakhstan's account was blocked, preventing him from withdrawing $500 in winnings. He was unable to receive a response from the casino's support regarding the reason for the block and had not heard back from them for three weeks. The Complaints Team attempted to communicate with him multiple times to gather information and facilitate a resolution, but due to his lack of response, the complaint was closed.
Chilistakes Casino - Player’s account has been closed.
Closed
Our verdict
Player stopped responding
Amount: 500 USD₮
Chilistakes Casino
Safety Index:LowCase summary
Discussion
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5 months ago
I dont see any real reviews here, as if the casino itself writes them. I can't get a response from their support by mail, why did they block my account, their support service is just terrible. I couldnt withdraw $500 of winnings, this is absurd, they immediately blocked me and asked me to write to the mail, where they have been silent for 3 weeks
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5 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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5 months ago
Dear riethweym11,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
