Chance Casino CZ - Player's account has not been closed.

Good day. The disputed amount is not determined because I feel damaged and you help determine the amount. I filed a declaration of cancellation in the company tax with the fact that after some time I changed my mind and what happened when I visited the branch I learned that my account was not canceled but suspended while the declaration of cancellation was signed and that is why I am sending you the documents cancellation of the contract and turnaround entrusted with the given company and its communication and problem solving. Thank you for your help with regards B*** Karel

Dear karelbadura352011,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I apologize, but I don't understand the point of your complaint. Do I understand correctly that you wanted to reopen your account, but at the same time, you are dissatisfied that you can reopen your account since it has not been permanently blocked?

Unfortunately, I don't think we can help and I don't see a reason for any kind of compensation. I can only recommend that you follow the casino's instructions and ask for permanent account closure if that is what you initially tried to do.

Thank you very much for your reply.

Best regards,

Kristina

It's about if I sign the cancellation of the account and they keep it so-called suspended, isn't it illegal if the person in question signs the cancellation?

Thank you for your reply, karelbadura352011. Please note that we only focus on resolving disputes between players and online casinos. Since you requested the account closure in a land-based casino, we are not in a position to decide what is legal and what's not. I can only recommend that you go to the nearest branch to clarify the situation.

As long as you didn't request self-exclusion due to gambling addiction from an online casino and later didn't spend any money in this casino, we don't think you are entitled to any compensation and unfortunately, we are unable to help.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.