CasinoCasino - The player struggles to receive his winnings.

They have a monthly casino challenge, I completed the challenge but they don't want to pay the prize for this. I have contacted the matter 5 times, but each time they say they will remind the promotion team about it.

The matter is not progressing and they clearly just want the player to forget about it and let it be.

Hello napasorsa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When were you supposed to get the winnings from the bonus? When was the last time you spoke to the casino and what was it about? Did they give you any reason for not paying out the winnings from it?

Looking forward to your answer.

Regards,

Nick

Dear napasorsa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.