CasinoCasino - Failed self-exclusion.

On the 29/9/2018 i requested for the acccout on all british to be closed 

this was done successfully 

now looking at your terms and conditions (as gambling and gambling laws is something im now studying) ive come to realise that once this account was requested to be closed the others should have been automatically closed. 

None of the other accounts were closed until requested again by me at later stages 

I have added a screen shot of the terms and conditions which state that once account closure is requested on one site it should be automatically done across the brand as well.

I also have added a screen shot of a conversation from one of their advisors who confirms that my account was self excluded - the date it started and also confirmed that I should not have been able to play and deposit at any L and L Europe sites.

I appreciate your help.

Thanks

Dear babsbh,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Before we move on with this complaint, I would like to make sure you have chosen the correct casino. This casino is for Japanese players only. Would you be so kind and clarify which casino is this complaint about? Could you post here the link?

Thank you in advance for your reply.

Best regards,

Kristina

hi Kristina

no I chose the wrong casino here

I have already opened a complaint on the correct one

thank you

this can be closed

Thank you for your confirmation. Since this complaint was submitted about an incorrect casino, we were forced to reject it.