Casino Hermes - Player requests account closure after years of attempts.

I have been trying to close my account for almost 2 years, emailing, over phone, live chats etc. they always say they will and never do.

i have deposited almost 30k GBP and get bombarded with calls daily and messages. Just want the account to be closed so i can end this pain

Dear x2vrqx9b8h,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Hermes.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you attempted to block the incoming calls from the casino?
• Have you asked the casino to exclude you from their marketing communication?
• When was the last time you were in contact with casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear x2vrqx9b8h,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.