Cashmio Casino

Case summary

The player from Germany has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

Discussion

Public

Ahmad

Unregistered user

Germany

Public

5 years ago

OriginalTranslation

I deposited € 50 and didn't get a bonus. Customer service is not available. Live chat not available and email was not answered.

Automatic translation:

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Petronela

Head of Complaint Resolution Center

Public

5 years ago

Dear Ahmad,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please could you specify which exact bonus you have tried to redeem? Did you receive any message or notification when you’ve tried to activate the bonus? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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Petronela

Head of Complaint Resolution Center

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5 years ago

Dear Ahmad,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Head of Complaint Resolution Center

Public

5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Cashmio Casino - Player’s criticizing false advertisement of bonus.

Player stopped responding

Amount: €50

Case summary